Clarification Regarding Improvements in Digital Portal SPARSH by Rajya Sabha

March 16, 2022, 12:22 PM
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GOVERNMENT OF INDIA
MINISTRY OF DEFENCE
DEPARTMENT OF DEFENCE
RAJYA SABHA
UNSTARRED QUESTION NO. 1326
TO BE ANSWERED ON 14th MARCH, 2022

IMPROVEMENTS IN DIGITAL PORTAL SPARSH

1326. SHRI Y. S. CHOWDARY:
Will the Minister of Defence be pleased to state:

(a) whether Government has received complaints that the present digital portal SPARSH 1s not accessible to ex-servicemen living 1n the remote areas of the country;

(b) 1f so, whether any improvements were made to make the pension related online services accessible for defence pensioners in the country;

(c) whether the grievances of defence pensioners can be expressed and redressal can be sought on the portal; and

(d) if so, the number and details of grievances received on the portal and disposed off, from the time of launching of this portal?

 

ANSWER

MINISTER OF STATE (SHRI AJAY BHATT) IN THE MINISTRY OF DEFENCE

(a) & (b): No complaints regarding non accessibility of SPARSH portal by ex-servicemen have been received. However, the portal is regularly updated to make it more user friendly and easily accessible for ex-servicemen.

(c): Yes, Defence personnel can lodge their grievance on SPARSH portal. Further pensioners who have not received login credential, for SPARSH portal may register their grievance at https://pcdapension.nic.in/pcda/lodge-complaint.php which 1s accessible without login.

(d): Status of grievances received on portal from the time of launch is as under-\

 

Total Grievance

Resolved Grievance Open Grievance
6128 2237

3891

 

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This entry was posted in Clarification, Question Answer - Lok/ Rajya Sabha

   
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Disclaimer: The Information /News /Video provided in this Platform has been collected from different sources. We Believe that “Knowledge Is Power” and our aim is to create general awareness among people and make them powerful through easily accessible Information. NOTE: We do not take any responsibility of authenticity of Information/News/Videos.